Return & Refund Policy

Last updated: 26 January 2026

📦 Applicability

This policy applies only to orders delivered within India. International returns and refunds are not supported.

🔁 Return Eligibility

• Return request within 7 days of delivery
• Unused, unwashed products only
• Original tags & packaging required
• Valid for damaged, wrong, or size issues

📝 How to Request a Return

Contact us within 7 days of delivery with your order details:

Email: support at sutravati dot com
Phone: +91-75740-02964

Please share your order ID, reason for return, and clear product images.

🚚 Return Shipping

Approved returns are eligible for free return pickup. Our team will assist you throughout the process.

💳 Refund Process

• Refund initiated after quality inspection
• Processed within 5–7 business days
• Credited to original payment method
• Refund limited to product price paid

❌ Non-Returnable Cases

• Return requests after 7 days
• Missing tags or damaged due to misuse

📞 Customer Support

Need help? Reach us anytime:

Email: support at sutravati dot com
Phone: +91-75740-02964